I rented the bridal studio for my wedding day and it was FABULOUS! The hair stylist were efficient and made my hair like the picture I showed! It is such a spacious and fun place to get ready for your big day!
Front house does the service staff a great injustice.
First- the actual services I received at this spa were AMAZING. In the week of my stay in Eurka I got a massgae, a body wrap, a manicure and a facial. All of them were great and the staff that provided those services were all great and professional.
I went in for a two hour massage (1.5h hot rock and 0.5 hr Swedish), Amanda McKinney was AMAZING!! She seriously found all the knots and actually took a lot of time on each knot meticulously working them out- seriously, this was the best massage I have ever had!
After purchasing a Groupon for this salon in early February, I was finally able to get an appointment. It took at least 4 times to be able to find a time that they were open and available and I learned later it is because they only have 2 nail techs. I originally booked an appointment for 5:30 and was asked to reschedule to 4pm because one of their technicians leaves at 5. Not wanting to have to go another 3 months, my friend and I took the 4pm appointment; it became clear that we were asked to move to 4pm because they wanted to leave early. Once we were finally able to get booked in for our appointments, it went downhill from there. One of the technicians is in high school and though she is very sweet, she is definitely not an expert and my friend and I both walked away with red swollen cuticle beds and polish jobs that would have looked better had they been done at home. We also had to sit there and listen to 'Mary' complain about her kids, had a dog jump in our laps and became babysitters instead of clients as there were two antsy school aged children in the spa for entire 2 hours we were there. I hate leaving poor reviews on local businesses because she is clearly trying but I would not recommend spending your $40 dollars here any time soon!
2nd- the reception/front of house staff was not as accommodating. They actually lost a reservation for my sister and offered her NOTHING for her time/trouble. Also, it should be noted that every single time I was at the reception desk checking in/out there was someone on the phone voicing a complaint or in line voicing a complaint. They have a 24hrs cancellation policy that is unforgiving and they will charge your room. They add in a gratuity for "host" staff that is absurd.
Best advice: book well ahead of time, do not change your appointments and show up early.
I so wated this to be the type of spa that goes above and beyond and that is not what they do.
The best spa around!
New Moon Spa Salon is a US Hair Care Studio based in Eureka Springs, Arkansas. New Moon Spa Salon is located at 75 Prospect Ave Suite 105, Eureka Springs, AR 72632, USA.
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